UKG (Ultimate Kronos Group) is a global provider of human capital management (HCM) and workforce management solutions. They offer a range of products and services aimed at helping organizations manage their workforce effectively. I work onTalent Management products at UKG. Coaching and devlopement and employee voice are the products are mainly focused on during the past 4 years.
Coaching and Development solution supports a culture of ongoing coaching and development using Conversations and Natural Language Processing (NLP) Feedback. It is reimagining performance management to inspire greater action from employees and managers throughout the year—rather than once annually. With our modern, collaborative talent development solutions, organizations can achieve collaborative reviews, meaningful people conversations, attainable goal-setting, and year-round developmental feedback.
Employees may not fully understand what is expected of them in terms of performance and development goals.
Employees may not receive timely or constructive feedback on their performance, leading to frustration or confusion.
Performance evaluations may be infrequent, inconsistent, or poorly conducted, leading to misunderstandings or resentment among employees.
Connect more data points across the employee journey, identifying opportunities for them to grow and add value in their current roles, while preparing for future success. With ongoing 360° feedback, leaders can maximize opportunities to boost engagement, drive alignment, and support organizational connectedness.
Instill Growth Mindsets Encourage greater collaboration in one-on-one meetings and provide clearer delegation of tasks and action items for more impactful goal setting. Powered by UKG’s advanced artificial intelligence (AI) engine, Pro Performance and Coaching helps remove latency and bias, while promoting a culture of civility.
Future-Proof Your Talent Empower your people to make the right career moves and thrive in purpose-led positions that speak to their different interests and ambitions. With Pro Succession, leaders have increased visibility into performance and skilling adaptations to reward innovation and prepare their workforce for the opportunities of tomorrow.
Managers
Individuals responsible for overseeing team performance, providing feedback, and facilitating employee development.
Individual Contributors
Employees seeking to enhance their skills, advance their careers and achieve performance targets.
HR Professionals
Human resources professionals are tasked with talent management, succession planning, and organizational development initiatives.
Created dashboards and alerting for key indicators supporting SLOs and SLIs for the Coaching and Development product.
User Engagement Metrics:
Monthly Active Users (MAU) - the number of unique users engaging with the performance development platform in a given month.
Average Session Duration - the average amount of time users spend actively using the platform per session.
Frequency of Feedback Submissions - the number of performance feedback submissions per user over a specific period.
System Performance Metrics:
Platform Uptime - the percentage of time the performance development platform is available and accessible to users.
Page Load Time - the average time it takes for pages to load within the platform, indicating system responsiveness.
Error Rate - the percentage of user interactions that result in errors or failures within the platform.
User Engagement Objective:
Maintain a MAU growth rate of at least 5% month-over-month to demonstrate increasing user adoption and engagement.
Ensure an average session duration of at least 15 minutes, indicating meaningful and productive user interactions with the platform.
Aim for an average of at least one feedback submission per user per month to encourage ongoing performance discussions and development.
System Performance Objective:
Maintain a platform uptime of at least 99.9% to ensure uninterrupted access for users and minimize downtime.
Ensure that page load times are consistently under 2 seconds to provide a seamless user experience and improve usability.
Aim for an error rate of less than 0.1% to minimize disruptions and ensure reliability for users accessing the platform.